Rider Support Agent

Changing the way the world thinks about food delivery is what we're all about. That's why we love bringing amazing restaurant food to people like you ? whether it's juicy burgers, fiery curries or fresh pok? bowls.
It's been been a whirlwind of a journey since our launch in 2013 ? we're now in 12 countries and over 200 cities, with stylish headquarters based in the heart of London.
As a food obsessed, friendly bunch, we enjoy brainstorming ideas to solve business challenges ? and we're not afraid of making great ones happen fast.
We're looking for talented people to join our Rider Support Team and help to keep our hard-working riders happy and motivated.
The Rider Support Team is the riders' primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and guarantee the best possible riding experience with Deliveroo.
Answering rider email correspondence
Keeping riders happy by providing excellent customer service
Assist the rider payments team with rider administration and data entry
Helping the team evolve and develop tools to better our processes
A whole host of other ad hoc tasks!
Be a clear and confident communicator by email
The ability to employ the appropriate tone in any situation
A good level of IT competence
Proficiency in English
Self-motivated and eager to learn
Has a real get up and go attitude
Lots of food - we like our employees to test our service :)
A young and dynamic work environment!
Competitive compensation package
Please note that this a full time fixed term vacancy
Would you like to part of our young and passionate team? Apply now!
Deliveroo Team

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