Manager, Professional Services

Company Description
Leading Products ? Innovative Ideas ? Exceptional People ?.MicroStrategy, A Dynamic Place to Work.
At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and ultimately our success are rooted in one driving force?our people. Our casual and flexible environment encourages creativity and collaboration, so you'll have the opportunity to initiate and contribute to challenging projects, while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, fresh ideas and be a part of technology innovation at its best.
We are currently seeking a Professional Services Manager to add to our growing Consulting / PSM team.
Job Description
The Professional Services Manager (PSM) is a frontline management role with three primary responsibilities:
services delivery of MicroStrategy products
personnel management
revenue generation
More specifically, the PSM is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.
The position is also responsible for the management of consulting personnel, which includes participation in staffing decisions, performance reviews, and career development support.
This role is responsible for growing revenue in assigned accounts, primarily through effective account and engagement management.
Your Focus:
Ensure successful delivery of consulting services, particularly through effective engagement and customer management.
Personally delivers billable consulting services, primarily in the context of managing engagements and meeting assigned revenue targets through growth in assigned accounts and effective utilsation of direct reports
Lead the scoping, sizing, and estimating efforts for assigned engagements.
Manage the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilisation and engagement execution.
Assists direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development. Encourages direct reports to take ownership of their personal career path.
Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills.
Grow revenue for the assigned region through the effective management and expansion of the existing accounts.
Ensure that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives.
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