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Service Design Lead - Milan

Service Design Lead
Milan
A service design lead at Fjord is a creative lead, responsible for the quality of all deliverables across a variety of projects. In this role we expect you will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service.
As a team lead, you will encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem, defining project roles, responsibilities and expectations to each team member, managing and maintain team motivation and morale, identifying and resolve issues. You will be responsible for establishing and managing the relationships and liaise with key client stakeholders throughout the project lifecycle and working with the Program Manager to issue regular status reports and troubleshoot problem areas.
Qualifications
6+ years delivering interface design solutions for various clients as well as strong leadership experience.
In-depth knowledge and experience within a relevant service design discipline.
Experience owning a project vision, execution, quality and client relationship.
Experience being highly accountable for design quality and project delivery.
Experience with concepting and ideation.
Experience with user research.
Workshop planning and facilitation skills.
Experience of iterative prototyping.
Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
Ability to respond positively and calmly to shifting priorities, demands and timelines.
Accenture helps clients become high-performance businesses. We help them become more successful in every part of their businesses, from strategic planning to day-to-day operations. This includes helping them to identify and enter new markets, increase revenues in existing markets and deliver their products and services more effectively and efficiently.
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients. Could you be one of them?
In Accenture Digital you'll bring your digital marketing, mobility and analytics skills to the forefront of innovation with a recognized leader in digital services. As cutting edge innovators, Accenture Digital improves the customer experience for millions of end users by enabling our clients to better provide those customers what they want and need through the power of digital. We help our clients grow their digital presence and market share, and apply digital technologies to create new value.
You'll also learn from your colleagues: 28,000 digital experts?ranging from engineers to artists?all of whom are as unique as you are. Our diversity is matched only by our collaborative approach, creating an "all in" culture of curious and agile learners who value knowledge, opportunity and culture over hierarchy. You'll also have the opportunity to apply your digital skills in one of our operating groups, where you'll be able to develop valuable, industry-specific expertise. Join us as we lead the digital revolution.
To apply
Please note: In proceeding you will be redirected to the careers site of Accenture in order to complete your application. Accenture has extended its digital offerings to encompass Fjord's service design expertise. The opportunities this offers in terms of project scope and career development simply makes for an even more exciting and rewarding place to work!

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