Delivery Director - Italy

Just Eat Italy operates with almost 10,000 restaurant partners. The majority of these restaurants deliver food to customers using their own delivery drivers.
However, a significant and growing subset rely on external logistic (delivery riders) to deliver their food to our customers.
We are keen to further expand choice for Just Eat customers offering delivery services to restaurants who lack their own delivery capacity. To do this, we work with different third-party delivery partners who, through their delivery riders, bring thousands of orders to Just Eat consumers.
Reporting to the Country Manager, the Delivery Director will be responsible for:
Define the country overall delivery (logistic services) strategy and its implementation
Manage the outsourced logistics companies which provide delivery riders to Just Eat
Monitor the operational KPI to ensure excellent service quality and customer satisfaction
Work closely with Just Eat group and international partners to ensure local strategy fits with the overall group initiatives
Core responsibilities
Responsibilities include but are not limited to:
Develop and maintain a delivery services strategy and business plan
Build a local country delivery team to manage logistic services
Sourcing and selecting the best local delivery partners
Measure performance of partners in a consistent and effective way
Drive operating efficiency and improve profit margins of delivery partnerships
Enforce a consistent commercial and contractual framework with the delivery partners
Work closely with the sales team to ensure they have the right support and information
Work with the international Just Eat technology and logistic teams
Skills required for the role:
Strong academic background
English fluent both written and spoken
10+ years experience in a relevant position
Proven problem solving skills and strategic acumen
Familiar with managing data and complex spreadsheets
Ability to create effective and solid presentations
Understanding of digital products and technology
Experience managing and nurturing relationships with partners
Credibility to influence and work effectively with D-level stakeholders
Required skills and experience
Additional skills that would be desirable:
Expertise in fast-moving logistics, ideally of perishable products
Prior knowledge of food or restaurant sector
Experience in an e-commerce environment
Exposure to delivery software solutions
Personal qualities
Efficient, driven work ethic
Passionate about Just Eat and our purpose
Proactive can do and positive attitude
People management and communication skills
Instinctively puts the needs of the company first
Ability to deal with ambiguity and in multinational organizations
Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.
Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at recruitment@just-eat.co.uk for assistance.

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